Arrival Time
New patients, please arrive at least 10 minutes prior to your scheduled appointment time. At the initial visit, our reception personnel will need time to scan insurance cards and identification cards and to confirm insurance information. Prior to your appointment, please download and fill out the patient forms to expedite your visit (see the Registration Forms section).
If you are more than 15 minutes late, your appointment will be considered missed and a $75 cancellation charge will be applied. Please call us the moment you find that you are running late, and we will try to accommodate you.
Deposits
All appointments with Dr. Brown and Tori require a $50 deposit. Patients with prior no-shows may require a higher deposit. To schedule cosmetic procedures, we require a deposit which varies from $50 to $200, depending on the time involved. During high-demand periods, visits or procedures may require full prepayment to reserve appointments.
We are unable to reserve an appointment time until the deposit is made. This deposit is fully refundable if the appointment is canceled at least 2 business days prior to the scheduled time,
as per our cancellation policy.
Cancellation Policy
If you find that you cannot make your scheduled appointment, please call our office at (832) 871-4111 as soon as possible to cancel or reschedule your appointment. In order to provide the best possible service and availability to all our patients, it is office policy to charge a $75 fee for any regular appointments not cancelled with the front desk by phone at least two business days prior. We have a long list of patients trying to get in for a dermatology appointment, so please give us enough notice if you cannot make your scheduled time slot. Please note that there is a $200 cancellation fee for procedure and surgery appointments. Also, all deposits and cancellation fees are increased to the full amount of the visit during high-demand periods, such as around holidays. We recommend that you do not schedule during these times if you may have last-minute changes.
As a courtesy, our office will try to call, text, and/or email a reminder prior to your appointment. Please respond as requested to our text and email reminders to expedite our scheduling system. If we are unable to obtain confirmation for your appointment, your appointment may need to be rescheduled.
What to Bring
• Completed Registration Forms
• Completed Evaluation Forms (if they apply, for acne, hair loss, etc)
• Insurance Cards
• Photo ID
• Referrals and Authorization (only if needed)
• A detailed list of all current prescription and over-the-counter medications and supplements (please include dosages)
• A detailed list of all medications tried in the past for the presenting issue (such as triamcinolone 0.1% cream for eczema)
• Minors who arrive for treatment without a parent or legal guardian should bring the designated, signed Consent Form . It is recommended that the parent be present at the new patient appointment and any future appointments that would require crucial medical decision making.
All patients utilizing their medical insurance coverage will need to bring their current insurance card and driver’s license or photo ID. If you do not have your insurance card or if insurance cannot be verified, you are responsible for the full balance at the time services are rendered. For patient protection against identity theft and insurance fraud, we are required to visually confirm identity with a government-issued photo ID.